Text Mining

Customer-centricity is the essence of the strategy and operation of many companies that not only think about how to improve their product, but above all how to make their customers' lives easier by listening to their voice on an ongoing basis.

Internally acquired data can be sources, i.e. customer surveys with descriptive boxes, text messages, emails and chats. We develop the unique analysis of CX areas based on the ratings and comments left by clients in Google reviews, which allows making comparisons between any two competitors on the level of the brand, but also in any geolocation. This allows comparing CS of any competing branches within any chosen location radius.